Returns & Refund Policy
At Cabot Creamery, we take pride in the quality of our award-winning dairy products and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Inspect Your Shipment
Upon arrival, please immediately inspect your package to ensure all cheeses and dairy products are present and have maintained an appropriate temperature during transit.
Document Any Issues
If you notice damage to the packaging or quality concerns with the product, take clear photographs of the items and the shipping box to help us process your claim.
Contact Customer Support
Reach out to our support team within 48 hours of delivery with your order number and photos to initiate a request for a refund or a replacement shipment.
Resolution and Processing
Once your claim is verified, we will issue a credit to your original payment method or ship out fresh replacement products at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing